Support

Ran into a problem, found a bug, or have a suggestion? Here's how to reach us.

Contact

If you can, include the following so we can solve your problem faster:

Your device model and operating system version
The App version number (shown at the bottom of the Settings screen)
When the problem happened and on which screen
A screenshot, if you have one

You can also send feedback from inside the App (iPhone and Android): shake your phone on the screen where you noticed the problem (this is turned off while a ride is being recorded). The App version, device model and screen name are attached automatically.

Common topics

My ride recording is incomplete or looks wrong: Make sure location permission is set to "Always" (iPhone) or "Allow all the time" (Android) and that battery optimization isn't stopping the App in the background.
I want to delete my account: See the Delete Account page.
I have a problem with my subscription (GOEZ PRO): Payments and refunds are handled by the Apple App Store or Google Play. First check the subscription management screen in the store (you can open it from the App via Settings → Manage subscription). If you've changed phones, use Restore purchases in the App. If that doesn't solve it, write to us.
I want to report inappropriate content or behavior: Use the Report option — long-press a message, or tap the "…" menu on a post, comment, profile, group or event. Under our Community Guidelines, we review reports within 24 hours.
I want to report a security vulnerability: Please send the details to team@goezapp.com.

Response time

We usually reply to emails within a few business days. For privacy and data rights requests, we respond within 30 days at the latest (see the Privacy Policy).